Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out a quote request, contact, or lead form on our website
• Call us directly
• Communicate with us by email or text message

This information may include:

• Your name
• Phone number
• Email address
• Zip code
• Project details you choose to share

We may also automatically collect certain technical information when you visit our site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This is collected via standard web analytics tools (such as Google Analytics) and advertising platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule consultations and follow up on your project
• Provide customer service and warranty support
• Send you relevant communications about our services (with your consent)
• Improve our website and marketing effectiveness
• Comply with legal obligations

3. Advertising & Marketing

We run advertising campaigns across multiple channels to reach homeowners interested in bath and shower remodeling. These channels include:

• Google Ads — search and display advertising on Google's network
• Programmatic advertising — targeted digital ads served across websites and apps
• Social media advertising — paid campaigns on platforms such as Facebook and Instagram
• Email marketing — communications sent to contacts who have opted in
• Text/SMS messaging — messages sent to contacts who have provided consent

These advertising platforms may use cookies, pixels, and similar tracking technologies to serve you relevant ads. You can opt out of interest-based advertising through your browser settings or by visiting optout.aboutads.info.

By submitting a form on our website or contacting us, you may receive follow-up communications by phone, email, or text. You can opt out at any time by replying STOP to any text, unsubscribing from emails, or calling us directly.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We work with trusted vendors (such as email platforms and CRM tools) who help us operate our business. These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
• Advertising platforms: We may share hashed or anonymized data with platforms like Google and Meta to improve ad targeting and measure campaign effectiveness.
• Legal requirements: We may disclose your information if required by law, court order, or other governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and serve relevant advertising. Types of cookies we use include:

• Essential cookies — necessary for the website to function
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies — used by ad platforms to show you relevant ads (e.g., Google Ads, Meta Pixel)

You can control cookie settings through your browser. Disabling certain cookies may affect how our website functions.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of the sale of personal information (we do not sell your data, but this right applies regardless)

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: